WD2002: Word Objects Convert to Graphics When You Use the Close Button to Close and Save a Document (329808)


The information in this article applies to:

  • Microsoft Word 2002
This article was previously published under Q329808

SYMPTOMS

When you close a Word 2002 document that contains an embedded Word document object, and then you save the document after you receive the following prompt

Do you want to save the changes to filename?

the embedded Word document may convert to graphics.

CAUSE

This problem occurs when both of the following conditions are true:
  1. You click the Close button [x] that is located in the upper-right corner of the document window to close the document.
  2. You save the document in Word 6.0/95 format.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size       File name     
   --------------------------------------------
   15-Feb-2003  01:23  5,691,408  Winword.msp
   15-Feb-2003  02:05  6,636,568  Winwordff.msp
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size        File name     
   ---------------------------------------------------------
   14-Feb-2003  21:30  10.0.5011.0  10,603,080  Winword.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbofficexppresp3fix kbbug kbfix KB329808
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