XADM: The Rule on the Public Folder Is Disabled If the Sender's From Address Is Blank; Fix Requires Exchange 2000 SP3 (329767)

SYMPTOMS

If you receive an e-mail request by means of Simple Mail Transfer Protocol (SMTP) with a blank From address ("From:<>") and you have a rule that is configured to send an automatic response on the public folder, the rule may be disabled on the public folder.

When a message comes to the public folder with a blank From address, an Event 1041 error message is logged in the Application event log:

Event Type: Error
Event Source: MSExchangeIS Public Store
Event Category: Rules
Event ID: 1041
Date: 6/21/2002
Time: 4:22:43 AM
User: N/A
Computer: name_of_the_Exchange_computer
Description:
The rule (1-274D4E) with sequence number 120 is being disabled due to errors encountered while applying the rule.

The public folder is Auto-Responders\name_of_the_public_folder Auto-Responder on database "First Storage Group\Public Folder Store (name_of_the_Exchange_computer)

For more information, click http://search.support.microsoft.com/search/?adv=1.

RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Messaging Database (MDB)

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date          Time    Version        Size        File name
   -------------------------------------------------------------
   27-SEP-2002   15:32   06.0.6333.00   3,915,776   Cdoex.dll
   27-SEP-2002   15:32   06.0.6333.00   3,567,616   Excdo.dll
   27-SEP-2002   15:21   06.0.6333.00     258,048   Exmime.dll
   27-SEP-2002   15:25   06.0.6333.00   1,691,648   Exoledb.dll
   27-SEP-2002   14:23   06.0.6333.00      32,768   Mdbrole.dll
   01-AUG-2002   01:37   06.0.6333.00      84,480   Spuninst.exe
   27-SEP-2002   15:20   06.0.6333.00   4,571,136   Store.exe

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base: