Connectivity Issues Occur After You Install Norton AntiVirus 7.51 (329717)

SYMPTOMS

After you install or upgrade to Norton AntiVirus Corporate Edition version 7.51, the following problems may occur:

Clients on the domain cannot connect to any of the domain controllers that run the Norton AntiVirus Corporate Edition 7.51 Setup program.
Network clients receive the following error message:
Not enough server storage is available to process this command.
Domain controllers cannot replicate.

CAUSE

The Norton AntiVirus Corporate Edition 7.51 Setup program incorrectly modifies the registry to set the input/output (I/O) Request Packet (IRP) stack size value to its minimum value. The minimum value for this setting is lower than the default value for this setting. This may cause the problems that are listed in the "Symptoms" section of this article.

RESOLUTION

To resolve this problem, set the IRPStackSize registry value to the default value or higher. For more information about the IRPStackSize registry value, click the following article number to view the article in the Microsoft Knowledge Base:

285089 IRPStackSize parameter in Windows 2000 and Windows Server 2003

MORE INFORMATION

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.