Server stops unexpectedly when you use ExIFS to view drive M (329674)


The information in this article applies to:

  • Microsoft Exchange 2000 Server, when used with:
    • the operating system: Microsoft Windows 2000
This article was previously published under Q329674

SYMPTOMS

When you are running Exchange 2000 on a Windows 2000-based server, if you try to view drive M, the server may stop unexpectedly.

CAUSE

This problem may occur if the GFlags utility was used to configure Pool Tagging on the server. The function that the ExIFS driver calls to determine the size of a block of memory returns invalid results when Pool Tagging has been configured. As a result, the ExIFS driver overwrites the end of a buffer and the server stops responding. ExIFS now uses a different function to determine the size of the memory block.

RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Installable File System (IFS)

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time     Version        Size       File name
   --------------------------------------------------------------
   03-Oct-2002  20:01    6.0.6338.0     209,472    Exifs.sys
NOTE: Because of file dependencies, this update requires Exchange 2000 Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in Exchange 2000.
Modification Type:MinorLast Reviewed:1/26/2006
Keywords:kbHotfixServer kbQFE kbbug kbExchange2000preSP4fix kbfix kbQFE KB329674
©2004 Microsoft Corporation. All rights reserved.