Health Monitor Messages in Server Status: "NetworkInterface : Critical Condition. WMI Status:2147749889" (329641)


The information in this article applies to:

  • Microsoft Small Business Server 2000
  • Microsoft Small Business Server 2000 SP1
This article was previously published under Q329641
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

You may receive the following Health Monitor messages in the Server Status (BackOffice Home) snap-in that is located in the Small Business Server (SBS) 2000 and SBS 2000 Service Pack 1 (SP1) Administrator console:

Severity: Critical
Data Collector: NetworkInterface
Threshold: Bytes Total/sec > 500000
Alert: NetworkInterface:Critical condition.WMI status:2147749889

Severity: Critical
Data Collector: NetworkInterface
Threshold: Error Code (from WMI)
Alert: NetworkInterface:Critical condition.WMI status:2147749889

Additionally, you may receive the following error message in the Health Monitor:
Property: Error Description (from WMI)
Current: Enumeration failed. Object not found. Data Collector is misconfigured.

Property: Error Code (from WMI)
Current: 2147749889
To locate the specific Health Monitor messages, expand the object tree of Health Monitor in the SBS Administrator console, expand All Monitors Computers, expand ServerName, expand Health Monitor Sample Monitors, expand Windows 2000 Performance Monitors, expand Network, expand NetworkInterface, and then on the right side panel, click the Statistics tab. The error details are described in a variety of columns.

CAUSE

This behavior may occur if either the TCP/IP performance counters are turned off or the TCP/IP performance registry keys are missing or corrupted.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

If the performance counters are turned off, you can turn them on by using the following steps:
  1. Start Registry Editor.
  2. Locate the Disable Performance Counters value in the following registry location:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Performance

  3. On the Edit menu, click DWORD, type 0, and then click OK.
  4. Quit Registry Editor.
  5. Restart the server.
If the key mentioned in step 2 is missing, re-create the key. To do so:
  1. Start Registry Editor.
  2. Click the TCPIP key in the following registry location:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip

  3. On the Edit menu, click Add Key, type Performance for the key name, leave the Class value blank, and then click OK.
  4. Locate and then click the Performance key in the following registry location:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Performance

  5. On the Edit menu, click Add Value, and then add the following registry values:

    Value name: Close
    Data type: REG_SZ
    Value data: CloseTcpIpPerformanceData

    Value name: Collect
    Data type: REG_SZ
    Value data: CollectTcpIpPerformanceData

    Value name: Library
    Data type: REG_SZ
    Value data: Perfctrs.dll

    Value name: Open
    Data type: REG_SZ
    Value data: OpenTcpIpPerformanceData

    Value name: WbemAdapFileSize
    Data type: REG_DWORD
    Radix: Hexadecimal
    Value data: a310

    Value name: WbemAdapFileTime
    Data type: REG_BINARY
    Value data: 00a013eca131c201

    Value name: WbemAdapFileStatus
    Data type: REG_DWORD
    Radix: Hexadecimal
    Value data: 0

  6. Save changes, and then quit Registry Editor.
  7. Restart the server.

STATUS

This behavior is by design.

REFERENCES

300956 How to Manually Rebuild Performance Counter Library Values

Modification Type:MajorLast Reviewed:10/13/2002
Keywords:kberrmsg kbprb KB329641
©2002 Microsoft Corporation. All rights reserved.