SYMPTOMS
You may experience problems with the InterVideo DVD software
after you upgrade to Windows XP Service Pack 1 (SP1). When you try to play a
DVD by using the InterVideo DVD software, any of the following symptoms may
occur:
- During DVD playback, you may hear audio but see no
video.
- During DVD playback, you may see video but hear no
audio.
- You computer may stop responding (hang) while you are
running editing or creation software
- The video may be scrambled during playback.
Note that this problem may also exhibit symptoms other than
these.
RESOLUTION
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to systems that are experiencing this
specific problem. This fix may receive additional testing. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows XP service pack that contains this fix.
To
resolve this problem immediately, download the fix by clicking the download
link later in this article or contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The following files are available for download from the Microsoft
Download Center:
Release Date: 18-Nov-2002
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
27-Nov-2002 03:20 5.1.2600.1142 1,821,184 Acgenral.dll
04-Nov-2002 19:45 1,085,382 Sysmain.sdb
