RESOLUTION
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to systems that are experiencing this
specific problem. This fix may receive additional testing. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows XP service pack that contains this fix.
To
resolve this problem immediately, download the fix by clicking the download
link later in this article or contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The following files are available for download from the Microsoft
Download Center:
Windows XP Home Edition and Windows XP ProfessionalWindows XP 64-Bit
Release Date: November 2, 2002
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
26-Sep-2002 16:45 5.0.2600.1128 1,695,232 Win32k.sys
Windows 2000
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
The
following files are available for download from the Microsoft Download
Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
25-Sep-2002 18:06 5.0.2195.5265 42,256 Basesrv.dll
25-Sep-2002 18:06 5.0.2195.5907 222,992 Gdi32.dll
25-Sep-2002 18:06 5.0.2195.6011 708,880 Kernel32.dll
25-Sep-2002 18:06 5.0.2195.4733 332,560 Msgina.dll
25-Sep-2002 18:06 5.0.2195.6063 380,176 User32.dll
25-Sep-2002 18:06 5.0.2195.5968 369,936 Userenv.dll
25-Sep-2002 18:04 5.0.2195.6070 1,642,512 Win32k.sys
12-Sep-2002 19:50 5.0.2195.6056 179,472 Winlogon.exe
25-Sep-2002 18:06 5.0.2195.5935 243,472 Winsrv.dll
