Korean DBCS characters that you type in the grid view of the Outlook 2002 Contacts list appear as English letters or symbols (329584)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q329584

SYMPTOMS

When you use the Korean version of Microsoft Outlook 2002, you may see English nonsense characters (letters or symbols that do not make sense; also known as "garbage" characters) in the Contacts list. This problem occurs when you type Korean double-byte character set (DBCS) characters in the grid view of the Contacts list, and then you press TAB to switch the focus to a numeric box (a box where only numbers appear, such as the box where the telephone number is displayed).

RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date           Version         File name     
   --------------------------------------------------------
  11-Nov-2002  21:24                  2,287,332  Outlook.msp
   11-Nov-2002  22:59                  5,154,032  Outlookff.msp
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table. 
   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   19-Sep-2002  19:23  10.0.4517.0       105,032  Envelope.dll     
   11-Oct-2002  20:14  10.0.4608.0       346,696  Exsec32.dll
   09-Aug-2002  01:22  10.0.4406.0       137,800  Impmail.dll      
   08-Nov-2002  19:47  10.0.4705.0       539,208  Outlcm.dll       
   08-Nov-2002  19:47  10.0.4705.0     6,314,568  Outllib.dll      
   11-Oct-2002  20:14  10.0.4608.0        92,744  Outlmime.dll     
   13-Sep-2002  01:52  10.0.4510.0        47,688  Outlook.exe      
   08-Nov-2002  19:47  10.0.4705.0       121,416  Outlph.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.
Modification Type:MinorLast Reviewed:7/28/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix KB329584
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