The program window is black or you receive an "Access violation" error message when you run a program on a Windows XP-based computer (329568)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
This article was previously published under Q329568

SYMPTOMS

When you run a program on a Microsoft Windows XP-based computer, the program window may be black (or empty), or you may receive an "Access violation" error message.

CAUSE

This issue may occur if both of the following conditions are true:
  • You are using an original released version of Microsoft Windows XP, and you have not installed any Windows XP service packs.
  • You run a program that was intended for a computer that is much slower than the computer that you are currently using.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   09-Oct-2002  18:00  5.1.2600.101      391,168  Aclayers.dll

MORE INFORMATION

EmulateSlowCPU is a program-compatibility fix that is now available for the original released versions of Microsoft Windows XP Home Edition and Microsoft Windows XP Professional. This compatibility fix has been back-ported from Windows XP Service Pack 1 (SP1). You can apply this fix by using the Create Fix Wizard in the Windows Application Compatibility Toolkit. To download the Windows Application Compatibility Toolkit, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/appexperience/toolkit.asp

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

REFERENCES

For additional information about the Windows Application Compatibility Toolkit, click the following article number to view the article in the Microsoft Knowledge Base:

294895 How to obtain the Windows Application Compatibility Toolkit

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/13/2005
Keywords:kbHotfixServer kbQFE kbQFE kbBug kbfix kbprb KB329568 kbAudEndUser
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