SYMPTOMS
When you create lines in your Word document that are made
up of repeated non-alphanumeric characters, Word may quit unexpectedly. You may
receive an error message that is similar to one of the following:
WINWORD.exe has generated errors and will be closed by Windows.
You will need to restart the program. An error log is being
created.
Microsoft Word for Windows has
encountered a problem and needs to close. We are sorry for the inconvenience.
CAUSE
This problem may occur if all the following conditions
exist:
- You create the line after a tab stop.
- You create the line by pressing the SHIFT key in
combination with a non-alphanumeric key. For example, SHIFT+*, or SHIFT+_.
- The line that you create wraps to the next line in the
document.
Word incorrectly handles the way in which lines that are made up
of repeated non-alphanumeric characters wrap to the next line in a document.
RESOLUTION
A supported fix is now available
from Microsoft, but it is only intended to correct the problem described in
this article. Only apply it to systems that are experiencing this specific
problem. This fix may receive additional testing to further ensure product
quality. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Office 2000 service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a complete list of Microsoft
Product Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English version of this fix should have the
following file attributes or later:
Date Time Size File name
------------------------------------------------
07-Nov-2002 16:20 2,962 Readme.txt
07-Nov-2002 16:05 3,667,096 Winword.msp
07-Nov-2002 16:41 4,684,436 Winword_admin.msp
After the hotfix is installed, the English version of
this fix will have the file attributes (or later) that are listed in the
following table. The dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information, it is converted to
local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
01-Nov-2002 13:15 9.0.0.7031 8,826,932 Winword.exe