Outlook 2002 message format overrides Exchange server message format (329454)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q329454
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When a message is sent by means of a Microsoft Outlook 2002 client to the Internet through a Microsoft Exchange 2000 server, the original message format overrides any message formats that are specified by the Exchange server.

Note The message formats are defined under the Internet Message Format section of the Exchange System Manager.

CAUSE

A PR_INETMAIL_OVERRIDE_FORMAT flag is set on all HTML messages. The flag forces the Exchange server to honor the original message format of the message.

RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   13-Dec-2002  11:33                  2,347,904  Outlook.msp
   13-Dec-2002  13:18                  5,207,944  Outlookff.msp
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table. 
   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   8-AUG-2002  20:22  10.0.4406.0  137800  Impmail.dll  
   8-AUG-2002  20:22  10.0.4406.0  121416  OutlPH.dll  
   12-SEP-2002  20:52  10.0.4510.0  539208  OutlCM.dll  
   12-SEP-2002  20:52  10.0.4510.0  92744  Outlmime.dll  
   12-SEP-2002  20:52  10.0.4510.0  47688  Outlook.exe  
   19-SEP-2002  14:23  10.0.4517.0  105032  Envelope.dll  
   11-OCT-2002  15:14  10.0.4608.0  346696  Exsec32.dll  
   11-OCT-2002  15:14  10.0.4608.0  6314568  Outllib.dll
After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the DisableInetOverride registry key and to activate the hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.

MORE INFORMATION

A new registry key has been created. When the new registry key is set to a non-zero number, the message format does not override the Internet Message Format that is specified by Exchange.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.To activate this hotfix, follow these steps:
  1. Quit Outlook.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\Mail

  5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
  6. Type DisableInetOverride, and then press ENTER.
  7. Right-click DisableInetOverride, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.
Modification Type:MinorLast Reviewed:7/28/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix KB329454
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