RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Product Name service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
A supported fix is now available from
Microsoft, but it is only intended to correct the problem that is described in
this article. Apply it only to computers that are experiencing this specific
problem.
To resolve this problem, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the following
Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English version of this
fix should have the following file attributes or later:
Date Time Size File name
-----------------------------------------------------
17-Dec-2002 2:29:32 1,440,336 Outlook.msp
17-Dec-2002 2:59:45 3,071,936 Outlook_Admin.msp
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------------
16-Dec-2002 2:13:55 9.0.0.7212 5,337,138 Outllib.dll
31-Oct-2002 18:15:15 9.0.0.7031 45,104 Recall.dll