SYMPTOMS
A delegate who has full mailbox access permission to another user's mailbox cannot recall e-mail messages that were sent by the owner of the mailbox. When a delegate tries to recall these types of e-mail messages, the recall does not work, and the delegate receives an error message that is similar to the following:
From:
"Delegate users name"
Sent: "Weekday, Date and Time"
To: "Delegate
users name"
Subject: Message Recall Failure:(Original Subject)
Your message
To: "Recipient's Name"
Subject: (Original
Subject)
Sent: "Date and Time"
could not be recalled on "Date and
Time"
.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name Description
------------------------------------------------------------
8-Nov-2002 18:20:46 3,061,676 Outlook_Admin.msp admin patch
8-Nov-2002 17:15:50 1,407,416 Outlook.msp client patch
After the hotfix is installed, the global version of this fix
will have the file attributes (or later) that are listed in the following
table:
Date Time Version Size File name
-----------------------------------------------------
19-OCT-2002 09:09:48 9.0.0.7017 5,337,138 Outllib.dll
1-Nov-2002 09:15:15 9.0.0.7031 45,104 Recall.dll