"Internal Error 2349: Copy resumed with different info" error message when you try to install part of Office 2000 (329386)


The information in this article applies to:

  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professional
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q329386

SYMPTOMS

When you try to install the part of Office 2000 that is located on Disk 2, you may receive an error message that is similar to the following:
Internal Error 2349: Copy resumed with different info.
This symptom occurs although Office 2000 Disk 1 installs successfully.

CAUSE

This issue may occur if you use a DVD or CD-RW drive to install Office 2000.

RESOLUTION

To work around this issue, use a CD-ROM drive to install Office 2000.

MORE INFORMATION

This issue has occurred with a Toshiba SD-M1612 DVD drive, a Plextor CD-RW drive, or a Compaq CRD 8484b DVD drive.

For information about how to contact Toshiba, Plextor, or Compaq, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbtshoot kberrmsg kbprb kbsetup KB329386
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