OFF2000: Problems When You Upgrade From Office 97 to Office 2000 (329374)


The information in this article applies to:

  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professional
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q329374
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to upgrade from Microsoft Office 97 to Office 2000, you may receive the following error message:
Error 1606: can't access network path UNC path or local file system path
After you receive this message, the upgrade process does not continue.

CAUSE

This issue may be caused by a registry setting that incorrectly identifies the location of the My Documents folder.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, edit the registry setting that incorrectly identifies the location of the My Documents folder. To do so, start Registry Editor, and then right-click the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

Search for the path that appears in the error message. For example, if you received the following error message during Setup, search for \\OfficeServer:
Error 1606: cant access network path \\OfficeServer
After you locate a subkey that contains the path that is causing the error, modify the value data of the subkey. To do so, type drive:\Documents and Settings\UserProfilename\My Documents, where drive is the drive on which Windows is installed, and UserProfilename is the name of your user profile. If the value data already contains the correct information, make sure that the value does not contain any typos or incorrect punctuation. Repeat this process for each subkey you find. Right-click the following key in the registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Search for the path that appears in the error message. For example, if you received the following error message during Setup, search for \\OfficeServer:
Error 1606: cant access network path \\OfficeServer
After you locate a subkey that contains the path that is causing the error, modify the value data of the subkey. To do so, type drive:\Documents and Settings\UserProfilename\My Documents, where drive is the drive on which Windows is installed, and UserProfilename is the name of your user profile. If the value data already contains the correct information, make sure that the value does not contain any typos or incorrect punctuation. Repeat this process for each subkey you find. Quit Registry Editor, and then restart your computer.
Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbenv kberrmsg kbprb kbsetup KB329374
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