SYMPTOMS
After you install Microsoft Office XP Service Pack 2
(SP-2), Outlook 2002 may stop responding (hang) in module Outlcm.dll when you
download a message by using a Post Office Protocol version 3 (POP3) account,
and you may receive the following error message:
Microsoft Outlook has encountered a problem and needs to close. We are sorry
for the inconvenience.
RESOLUTION
A supported fix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Microsoft Office XP service pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Version File name
-----------------------
10.0.4510 Outlcm.dll
10.0.4510 Outlook.exe
STATUS
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
The fix for this problem is now available as an
update at the following Microsoft Web site: