XCON: Euro Sign in the Subject Line of E-mail Messages Does Not Appear as Expected (329317)
The information in this article applies to:
- Microsoft Exchange 2000 Server
This article was previously published under Q329317 SUMMARYWhen an e-mail message that has a euro sign (?) in the
Subject line is sent over the Internet through an Exchange
2000 computer, the euro sign may appear as a question mark (?) or a caret
character (^) when the recipient views the message.
If the e-mail
message is not sent over the Internet, the euro sign appears as expected when
the message is viewed by using a Microsoft Outlook 2000 or Outlook 2002
client.CAUSEThis problem occurs because the messaging client is
configured to use the Western European International Organization for
Standardization (ISO) character set (ISO-8859-1). This character set does not
currently support the rendering of the euro sign. When a euro sign is sent by
using this character set, it is not correctly transmitted to the
recipient.RESOLUTIONTo resolve this problem, change the code page that is used
on the messaging client to the ISO-8859-15 character set, which supports the
euro sign. The euro sign is then correctly transmitted to the recipient.
To change the character set in Outlook 2002, follow these steps:
- Start Outlook 2002.
- On the Tools menu, click
Options.
- Click the Mail Format tab, and then click
International Options.
- In the Preferred encoding for outgoing
messages list, click User Defined, click
OK, and then click OK.
To change the character set in Outlook Express, follow these
steps:
- Start Outlook Express, and then open the Inbox (if it is
not already displayed).
- On the View menu, point to
Encoding, point to More, and then click
User Defined.
STATUS Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 6/13/2003 |
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| Keywords: | kbnofix kbprb kbbug KB329317 |
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