The Time to Connect with Remote Access Continues to Grow (329310)


The information in this article applies to:

  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional SP1
This article was previously published under Q329310

SYMPTOMS

When you try to log on to a remote server by using a remote access client, the time that it takes to log on to the remote access server becomes longer with each logon attempt. Restarting the client does not shorten the time.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
      Date      Time   Version        Size     File name
   ------------------------------------------------------------------
   30-Sep-2002  14:52  5.1.2600.101   160,256  Rasmans.dll (pre-SP1)
   30-Sep-2002  15:16  5.1.2600.1129  159,232  Rasmans.dll (with SP1)

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

The dialer program may use the RasSetEntryProperties function, set the credentials on that entry, obtain the credentials by using the RasGetCredentials function, and then delete the entry. If this occurs in a tight loop, the delay in obtaining the credentials continues to grow. The dialer program may have been created by using the Connection Manager Administration Kit (CMAK), or by using other proprietary dialers that are designed for Microsoft Windows by third-party developers
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbbug kbfix kbQFE kbWinXPpreSP2fix KB329310
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