SMS: Windows 95 or Windows 98 Clients with Novell Client for Netware Do Not Receive Advertisements (329238)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q329238

SYMPTOMS

After you install either the hotfixes or the Systems Management Server (SMS) Hotfix Rollup Package (HRP) that are described in the following Microsoft Knowledge Base articles, client computers that are running either Microsoft Windows 95 or Microsoft Windows 98 may no longer receive advertisements:

Q316868 SMS: Advertisements Do Not Start When a User Logs On

Q321168 SMS: Advertisements for a User or User Group Can Run Again

323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package

This problem only affects SMS clients that use the Novell Client for Netware and do not have the Client for Microsoft Networks installed.

You may receive the following message in the Odpwnt9x.log file:

ACCOUNT MGR : No Microsoft Network Provider
IPC ODP : No Windows Networking logon detected
IPC ODP : OPD failed to initialise properly. Calling SendODPDone.

CAUSE

This problem occurs because the Offer Data Provider (ODP) SMS client component does not detect the Novell Client for Netware. The ODP SMS client does not initialize and connect to a Client Access Point (CAP) to receive advertisements.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix for SMS 2.0 Service Pack 4 (SP4) sites has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name           Platform
   ---------------------------------------------------------------------------
   01-May-2002  14:35  2.0.92.9          390,247  Apasetup.exe        X86
   01-May-2002  12:05  2.0.1493.4105     182,096  Ccim32.dll          X86
   01-May-2002  14:45  2.0.92.9        1,324,785  Ccmcore.exe         X86
   01-May-2002  14:45  2.0.1493.4137   1,236,384  Clibase.dll         X86
   01-May-2002  14:45  2.0.1493.4137   3,410,863  Clicore.exe         X86
   01-May-2002  12:05  2.0.1493.4105      88,432  Clisvcl.exe         X86
   01-May-2002  14:45  2.0.1493.4137       8,512  Cliver.exe          X86
   01-May-2002  14:45                         67  Compverbase.ini     X86
   01-May-2002  14:45                         67  Compversmsapm32.ini X86
   01-May-2002  14:45                         67  Compverswdist.ini   X86
   01-May-2002  14:30  2.0.1493.4134      39,264  Cqmgr32.dll         X86
   01-May-2002  14:45  2.0.1493.4137      54,128  Odpsys32.exe        X86
   01-May-2002  14:45  2.0.1493.4137      60,784  Odpusr32.exe        X86
   01-May-2002  14:45  2.0.1493.4137      63,344  Odpwin9x.exe        X86
   01-May-2002  14:35  2.0.1493.4135     248,176  Smsapm32.exe        X86
   01-May-2002  14:45  2.0.92.9          640,767  Swdist32.exe        X86

   01-May-2002  14:35  2.0.92.9          637,450  Apasetup.exe        Alpha
   01-May-2002  12:05  2.0.1493.4105     295,184  Ccim32.dll          Alpha
   01-May-2002  14:45  2.0.92.9        1,926,760  Ccmcore.exe         Alpha
   01-May-2002  14:45  2.0.1493.4137   1,958,672  Clibase.dll         Alpha
   01-May-2002  14:45  2.0.1493.4137   4,455,333  Clicore.exe         Alpha
   01-May-2002  12:05  2.0.1493.4105     125,712  Clisvcl.exe         Alpha
   01-May-2002  14:45  2.0.1493.4137      13,584  Cliver.exe          Alpha
   01-May-2002  14:45                         67  Compverbase.ini     Alpha
   01-May-2002  14:45                         67  Compversmsapm32.ini Alpha
   01-May-2002  14:45                         67  Compverswdist.ini   Alpha
   01-May-2002  14:30  2.0.1493.4134      66,832  Cqmgr32.dll         Alpha
   01-May-2002  14:45  2.0.1493.4137      75,536  Odpsys32.exe        Alpha
   01-May-2002  14:45  2.0.1493.4137      83,216  Odpusr32.exe        Alpha
   01-May-2002  14:35  2.0.1493.4135     325,904  Smsapm32.exe        Alpha
   01-May-2002  14:45  2.0.92.9          694,809  Swdist32.exe        Alpha
NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

WORKAROUND

To work around this problem, add the Client for Microsoft Networks to the networking configuration on the SMS client.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

How to Install the Hotfix

Using the Hotfix Installer

NOTE: This method is only for Intel-based computers.

  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the update file (Q329238.exe) and platform folders to the new folder. The folder structure must be such that the update file is located one folder above the platform folders.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative credentials.
  4. Quit the SMS Administrator console if it is running.
  5. Run Q329238.exe, and then follow the instructions in the wizard.

Manual Installation

  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the platform folders that contain the hotfix files to the folder that you just created.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative credentials.
  4. Quit the SMS Administrator console if it is running.
  5. Stop all SMS services.
  6. Replace the files Ccim32.dll, Clisvcl.exe, Cqmgr32.dll, Odpsys32.exe, Odpusr32.exe and Smsapm32.exe in the SmsRootFolder\Bin\Platform folder with the versions from the hotfix.
  7. Replace the Swdist32.exe file in the SmsRootFolder\Inboxes\Clicomp.src\SWDist\<Platform> folder with the version from the hotfix.
  8. Replace the Apasetup.exe file in the SmsRootFolder\Inboxes\Clicomp.src\Smsapm32\Platform folder with the version from the hotfix.
  9. Replace the files Ccmcore.exe and Clicore.exe in the SmsRootFolder\Inboxes\Clicomp.src\Base\Platform folder with the versions from the hotfix.
  10. Replace the Compver.ini file in the SmsRootFolder\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file from the hotfix. Make sure that you rename the Compverswdist.ini file to Compver.ini.
  11. Replace the Compver.ini file in the SmsRootFolder\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file from the hotfix. Make sure that you rename the Compversmsapm32.ini file to Compver.ini.
  12. Replace the Compver.ini file in the SmsRootFolder\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file from the hotfix. Make sure that you rename the Compverbase.ini file to Compver.ini.
  13. Restart the SMS Services.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE kbsms200preSP4fix KB329238
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