SYMPTOMS
When a client opens several network printers that are all
on a single server and then selects printer properties and preferences on all
these printers at the same time, the spooler on the client side may not respond
as expected. Additionally, the CPU-utilization of the print server may increase
and remain high. In this scenario, a network capture shows
that the client repeatedly
queries the
print server
for printer properties.
A network capture displays the
following remote procedure call (RPC) request from the client:
MSRPC: c/o RPC Request: call 0x3845 opnum 0x8 context 0x0 hint 0x734
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This hotfix may receive additional testing. Therefore,
if you are not severely affected by this problem, Microsoft recommends that you
wait for the next Microsoft Windows XP service pack that contains this
hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------------
04-Oct-2002 17:29 5.1.2600.101 86,528 Win32spl.dll SP1
04-Oct-2002 17:17 5.1.2600.1130 90,112 Win32spl.dll SP2