XADM: You Cannot Recover the Security Key After a User Forgets the Password (329223)
The information in this article applies to:
- Microsoft Exchange 2000 Server
This article was previously published under Q329223 SYMPTOMS When you use the Advanced Security Key Management feature
of Exchange 2000 to try to recover a key after a user forgets the password, the
user is prompted for the password when he or she enters the new temporary
key.CAUSEThis problem occurs because the Exchange Server
Administrator program generates a new temporary security key when you recover a
security key.
The user must take the new temporary security key and
in the Microsoft Outlook client, click Tools, click
Options, click Security, and then set up
advanced security.
When the user enters the recovered security token,
the user is prompted for a password. That password is used to safeguard the
user's digital ID. If the user forgets the password that he or she entered
during the initial setup of advanced security, the user cannot continue to set
up advanced security and cannot recover the security key. WORKAROUND To work around this problem, follow the steps that are
outlined in the following article:
239551 XCLN: Recovering Key Management Server Digital ID Password
Although the Exchange 2000 help file states that
administrators can use the Exchange Key Management Service (KMS) to recover the
key if a user forgets the password, the steps described in "XCLN: Recovering
Key Management Server Digital ID Password" are the only workaround.
You can reissue the security key for a mailbox if a user loses the
password or corrupts or removes the local security information for the mailbox.
From the user's perspective, this process is the same as the initial task of
setting up advanced security. STATUS Microsoft has confirmed that
this is a problem in Microsoft Exchange 2000 Server.
| Modification Type: | Minor | Last Reviewed: | 4/25/2005 |
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| Keywords: | kbbug KB329223 |
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