XADM: Error Message When You Install the Active Directory Connector (329211)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q329211
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to install the Active Directory Connector (ADC) from the Exchange 2000 Server Service Pack 2 (SP2) or Service Pack 3 (SP3) CD-ROM or from a network share that contains the Exchange 2000 Server SP2 or SP3 ADC files, you may receive the following error message:
Microsoft Active Directory Connector Setup

The account name is invalid or does not exist, or the password is invalid for the account name specified.

Facility: Win32
ID no: c0070421
Microsoft Active Directory Connector Setup
When you click OK, you may receive the following error message in the ADC Setup Wizard:
The Active Directory Connector installation failed.

Click Finish to exit the wizard.
You may receive this error message although you were able to successfully run the setup /forestprep and setup /domainprep commands by using this account.

CAUSE

This behavior may occur if security permissions are not propagated to the following Windows registry subkey:

HKEY_LOCAL_MACHINE\SECURITY\Policy\Secrets

The Exchange 2000 Server ADC needs permission to this registry key to store the account password that you specify on the "Service Account" page of the ADC Setup Wizard.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue:
  1. Click Start, click Run, type regedt32 in the Open box, and then click OK.
  2. Click the HKEY_LOCAL_MACHINE on Local Machine window to select it, and then click the SECURITY subkey.

    NOTE: This registry subkey may appear to be unavailable (dimmed).
  3. On the Security menu, click Permissions.
  4. Click Administrators in the Name list, click to select the Full Control check box in the Allow column, and then click OK. The SECURITY subkey is no longer unavailable.
  5. Double-click SECURITY, double-click Policy, and then click Secrets.
  6. On the Security menu, click Permissions.
  7. Click to select the Allow inheritable permissions from parent to propagate to this object check box, and then click OK.
  8. Quit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about related topics, click the article number below to view the article in the Microsoft Knowledge Base:

323716 XADM: You Must Have Exchange Full Administrator Rights to Install Exchange 2000 Server SP3

To obtain Service Pack 3 for Exchange 2000, visit the following Microsoft Web site:

http://www.microsoft.com/exchange/downloads/2000/sp3/default.asp

Modification Type:MinorLast Reviewed:6/13/2003
Keywords:kbbug kberrmsg kbpending kbsetup KB329211
©2002 Microsoft Corporation. All rights reserved.