FIX: Multi-border DVD with more than 4 GB of data is not readable past the first border (329112)


The information in this article applies to:

  • Microsoft Windows 2000
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
This article was previously published under Q329112

SYMPTOMS

If a DVD is mastered as multi-border or multi-session in Microsoft Windows 2000 and in Microsoft Windows XP, only the first border can be read. This problem occurs when there is more that 4 gigabytes (GB) of data in any combination of borders.

CAUSE

The problem is caused by a rounding error in the UDF reader (Udfs.sys).

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date        Time   Version        Size    File name   Platform
   -------------------------------------------------------------------
   07-Jan-2002 17:44  5.0.2195.4809  27,952  cdrom.sys   Windows 2000
   16-Oct-2002 11:40  5.0.2195.6091  62,672  udfs.sys    Windows 2000
 
   08-Oct-2002 12:02  5.1.2600.101   64,00   udfs.sys    Windows XP

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Modification Type:MinorLast Reviewed:10/12/2005
Keywords:kbHotfixServer kbQFE kbOSWin2000fix kbWin2kSP4fix kbbug kbfix KB329112 kbAudDeveloper
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