RESOLUTION
A supported fix is now available
from Microsoft, but it is only intended to correct the problem described in
this article. Only apply it to systems that are experiencing this specific
problem. This fix may receive additional testing to further ensure product
quality. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Office XP service pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English version of this fix has the file attributes
(or later) that are listed in the following table. The dates and times for
these files are listed in coordinated universal time (UTC). When you view the
file information, it is converted to local time. To find the difference between
UTC and local time, use the
Time Zone tab in the Date and Time
tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
19-Oct-2002 00:18 6,680,204 Shared.msp
19-Oct-2002 00:57 5,946,400 Shared_admin.msp
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------
17-Oct-2002 20:59 10.0.4615.0 10,000,968 Mso.dll