Installation May Take a Long Time If You Use "Administrator" or "Owner" as the Computer Name (327917)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional SP1
This article was previously published under Q327917

SYMPTOMS

It may take a long time (10 to 20 minutes) for the installation process to complete if you use "Administrator" (in Windows XP Professional) or "Owner" (in Windows XP Home Edition) as the computer name.

CAUSE

During the installation process, the default user's profile is created based on the Administrator profile. The problem occurs when Windows queries the security identifier (SID) of the Administrator account. Because the computer name is the same ("Administrator" for Windows XP Professional or "Owner" for Windows XP Home Edition) as the user name, the SID of the computer is returned, not the SID of the Aministrator account. There is no entry for the computer SID in the corresponding registry location (HKLM\...\ProfileList), and the profile path is set as empty. This basically becomes the root of the system drive. Therefore, the whole system drive is copied to the %SystemDrive%\Documents and Settings\Default User folder, which takes a long time.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name      Platform  SP
   ---------------------------------------------------------------------------
   11-Sep-2002  04:39  5.1.2600.100     930,304  Syssetup.dll   x86       none
   11-Sep-2002  22:36  5.1.2600.1120    938,496  Syssetup.dll   x86       1
   11-Sep-2002  04:39  5.1.2600.100   1,781,248  Syssetup.dll   IA64      none
   09-Sep-2002  22:36  5.1.2600.100     930,304  Wsyssetup.dll  IA64      none
   11-Sep-2002  22:36  5.1.2600.1120  1,803,264  Syssetup.dll   IA64      1
   10-Sep-2002  15:03  5.1.2600.1120    938,496  Wsyssetup.dll  IA64      1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbbug kbfix KB327917
©2004 Microsoft Corporation. All rights reserved.