OFF2000: Error Message: Office Can't Start FindFast, Would You Like to Repair This Feature Now? (327911)


The information in this article applies to:

  • the operating system: Microsoft Windows XP
  • the operating system: Microsoft Windows 2000
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q327911
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you restart your computer after you upgrade from Microsoft Windows 98 to Windows 2000 or Windows XP, you may receive the following error message:
Office can't start FindFast, would you like to repair this feature now?
If you click Yes, the Windows Installer stops responding (hangs). If you click No, typical computer operations resume.

CAUSE

This problem may occur if the following conditions are true:
  • Microsoft Office 2000 was installed on your Windows 98-based computer.
  • You upgraded your operating system from Windows 98 to Windows 2000 or Windows XP.
Windows tries to start Find Fast, but Find Fast is not supported on Windows 2000 or Windows XP.

For additional information about Find Fast on Windows 2000 and Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

243016 OFF2000: Find Fast Control Panel Is Not Installed on Windows 2000

RESOLUTION

To resolve this problem, follow these steps.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, click Run, type regedit in the Open box, and then press ENTER.
  2. Locate the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\OSA\AutoStart

    If this registry key is not present, create it. To do so, follow these steps:

    1. Locate and then click the following registry key:

      HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\OSA

    2. On the File menu, point to New, and then click Key.
    3. Type AutoStart, and then press ENTER.
  3. Click the HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\OSA\AutoStart registry key.
  4. On the Edit menu, point to New, and then click DWORD.
  5. Type NotFindFast, and then press ENTER.
  6. Double-click the NotFindFast value that you just created, type 1 in the Value data box, and then click OK.
  7. Quit Registry Editor.

MORE INFORMATION

For additional information about how Find Fast is started, click the article number below to view the article in the Microsoft Knowledge Base:

210875 OFF2000: What Is the OSA9.exe File and What Does It Do?

Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kberrmsg kbprb KB327911
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