The event sink does not fire if you use ScanMail for Exchange (327829)

The information in this article applies to:

Microsoft Exchange 2000 Server
Microsoft Exchange 2000 Enterprise Server
Microsoft Mobile Information Server 2002

This article was previously published under Q327829

SYMPTOMS

If you bind the Exchange Mobility event sink or any store event sink to a folder in a user's mailbox, and then use a move rule to move incoming messages to a folder, the event sink does not fire.

Note This problem occurs after you install Microsoft Exchange 2000 Server Service Pack 2 (SP2), set up an event sink on the store, and then install Trend Micro ScanMail for Exchange.

ScanMail for Exchange scans the message as expected, but the event sink does not fire. All other Inbox rules are processed. This issue only occurs with the move rule.

CAUSE

This problem occurs because of an issue with Exchange 2000 Server SP2 and ScanMail for Exchange, version 6.

RESOLUTION

Microsoft has made a hotfix available that resolves this problem. To obtain this hotfix, follow the instructions in the following Microsoft Knowledge Base article:

810150 The event sink does not fire as expected on a computer that has both Exchange 2000 Service Pack 2 and ScanMail for Exchange version 6 installed

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

810150 The event sink does not fire as expected on a computer that has both Exchange 2000 Service Pack 2 and ScanMail for Exchange version 6 installed

For more information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:	Major	Last Reviewed:	9/27/2005
Keywords:	kbbug kbnofix KB327829