Setup Reports That No Service Pack Is Installed When You Try to Install a Program on the Polish Version of Windows 2000 SP1 or SP2 (327648)

CAUSE

This behavior may occur if the program that you try to install uses the GetOSVerEx() function or performs a direct read of the computer's registry to determine the service-pack level of the Windows 2000 operating system.

Each time that Windows 2000 starts, a string is built for the service-pack level of the system and is stored in the following registry location:

Path: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion
Value Name: CSDVersion
Data: Service Pack x (where x is the service-pack version number.)

The number used for the service-pack level is obtained from the following registry location:

Path: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Windows
Value Name: CSDVersion
Data: 0x100 (where 0x100 = SP1, 0x200 = SP2, 0x300 = SP3, and so on)

When the program's setup component queries for SP1 or SP2 on the Polish version of a Windows 2000-based computer, the following string is returned to the program for the CSDVersion value located at HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion:

Dodatek Service Pack. 1 (for SP1)

-or-

Dodatek Service Pack. 2 (for SP2)

However, the correct string is just Service Pack 1 or Service Pack 2, respectively. The string is incorrectly localized in the Polish version of Windows 2000.

Therefore, the "Dodatek" element and the period (.) cause the string-compare operation to return a result of False when the program searches for "Service Pack 1" or "Service Pack 2".

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Polish version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date       Time  Version         Size      File name
   -------------------------------------------------------
   09-03-2002 16:54 5.0.2195.6023   1,690,368 ntkrnlmp.exe
   09-03-2002 16:54 5.0.2195.6023   1,690,048 ntkrnlpa.exe
   09-03-2002 16:54 5.0.2195.6023   1,710,656 ntkrpamp.exe
   09-03-2002 16:54 5.0.2195.6023   1,668,096 ntoskrnl.exe
   09-03-2002 16:54 5.0.2195.5265      42,256 basesrv.dll
   09-03-2002 16:54 5.0.2195.6011     730,384 kernel32.dll

Setup Reports That No Service Pack Is Installed When You Try to Install a Program on the Polish Version of Windows 2000 SP1 or SP2 (327648)

SYMPTOMS

CAUSE

RESOLUTION

STATUS

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