SMS: SMS License Metering Is Not Installed on a Member Server (327636)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
  • Microsoft Systems Management Server 2.0 SP3
  • Microsoft Systems Management Server 2.0 SP4
This article was previously published under Q327636

SYMPTOMS

Systems Management Server (SMS) Software Metering may not be installed on a member server in a domain that uses password with a minimum of eight characters. When this problem occurs, you receive the following error message:
Could not determine if the user account name has admin privilege.
This problem may occur even if the user account has administrative permissions on the local computer.

CAUSE

A temporary account is created to verify whether sufficient permissions are available to the user account that is used by License Server Manager. When the temporary account is created, if the password that is provided is shorter than the password that is required by the Domain Security policy, the installation does not succeed.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English post-SP3 version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name     Platform
   --------------------------------------------------------------------
   02-Mar-2001  03:35  2.0.1493.3279  1,603,344  Licsvcfg.dll  Alpha
   02-Mar-2001  03:35  2.0.1493.3279    843,408  Licsvcfg.dll  x86
The English post-SP4 version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name     Platform
   --------------------------------------------------------------------
   01-May-2002  15:10  2.0.1493.4142  1,603,344  Licsvcfg.dll  Alpha
   01-May-2002  15:10  2.0.1493.4142    843,408  Licsvcfg.dll  x86
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

WORKAROUND

Before SMS Software Metering is installed, create a duplicate SMS service account with the same name and password on the member server. Put this "pass-through" account in the local Administrators group on the member server.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

MORE INFORMATION

The following entries are recorded in the Licsvcfg.log file during an unsuccessful installation:

Attempting to install on NT server SERVERNAME
Initializing License Server Connection Agent...
Initializing service SMS_LICENSE_SERVER_MANAGER...
Checking that the server \\SERVERNAME is present on the network
Access has been granted
Checking that the License Server Manager has administrative rights on \\SERVERNAME
System Error Message: Could not determine if the user account name has admin privilege (The user name could not be found. )
The license server manager's account account name does not exist locally on \\SERVERNAME
we have access but don't have a local account.
Testing permissions by adding user abcTest
ERROR: FAILED TO INSTALL LICENSE SERVER 'SERVERNAME'

How to Install the Hotfix

Use the Hotfix Installer

Note This method is only for Intel-based computers.
  1. Copy the hotfix folder structure to a share on your network. Q327636.exe is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server by using an account with administrator permissions.
  3. On the site server, quit the SMS Administrator console.
  4. Run Q245271.exe and follow the instructions in the wizard.

Perform a Manual Installation

  1. Copy the contents of the hotfix (including subfolders) to a local folder on the site server computer that you will be updating.
  2. Stop the SMS Site Component Manager and SMS Executive services.
  3. Copy the Licsvcfg.dll file from the I386 folder to the SMS\BIN\Bin folder on SMS site server.
  4. Restart the MS Site Component Manager and SMS Executive services.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbHardware kbSMS200preSP5fix kbbug kbfix KB327636
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