FIX: Playback of some AVI files skips in Windows Media Player (327609)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q327609

SYMPTOMS

Playback of .avi files may skip and stutter. The problem seems to occur more frequently when you play back the content from a CD-ROM device.

CAUSE

The DMO filter, which is used for DirectShow and Microsoft Windows Media file types, allocates audio buffers 2 seconds long. This occurs to make sure that there is enough audio in the buffer for the Windows Media SDK to use if a specific video frame takes an unusually long time to process. However, DirectShow file types do not require this long of a buffer. In the case of the .avi files, the AVI splitter loses track of how much audio has been delivered.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. T
   Date          Time    Version      Size        File name
   ----------------------------------------------------------
   23-Sep-2002   15:53   8.0.0.4488     253,952   Wmpcd.dll
   23-Sep-2002   15:53   8.0.0.4488   1,298,432   Wmpcore.dll
The following file is available for download from the Microsoft Download Center:

DownloadDownload the Wm327609.exe package now. Release Date: September 24, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft Support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

This issue has been resolved in Windows Media Player 9 Series. To download Windows Media Player 9 Series, visit the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/download

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

Warning Verify that all instances of the player (both stand-alone and embedded) are closed before you install this hotfix. If the player is running, the user may not be prompted to restart the computer, and the appropriate files may not be replaced.
Modification Type:MajorLast Reviewed:4/25/2006
Keywords:kbQFE kbdownload kbbug kbfix kbWinXPsp2fix KB327609
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