OL2002: Word Stops Responding When You Close a Message Item in the Application_ItemSend Event (327592)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q327592

SYMPTOMS

When you programmatically close a message item in the ItemSend event, Microsoft Word stops responding (crashes), and you may receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

CAUSE

This problem occurs if the Outlook automation code is used to trap the Application_ItemSend event, and if you use Word as your e-mail editor when you compose the message item.

Microsoft does not recommend that you close a message item in its own ItemSend event. The ItemSend event was not designed (or tested) to be used in this manner.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

NOTE: Before you install this hotfix, you must have Microsoft Office 2002 Service Pack 2 (SP-2) installed on your computer.

The English version of this package should have the following file attributes or later: 
   Size       File name     
   -------------------------
   2,174,808  Outlook.msp
   5,045,088  Outlookff.msp
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version      Size       File name     
   -------------------------------------------------------
   16-Aug-2002  21:05  10.0.4413.0    346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0    137,800  Impmail.dll      
   13-Sep-2002  03:52  10.0.4510.0    539,208  Outlcm.dll       
   13-Sep-2002  03:52  10.0.4510.0  6,310,472  Outllib.dll      
   13-Sep-2002  03:52  10.0.4510.0     92,744  Outlmime.dll     
   13-Sep-2002  03:52  10.0.4510.0     47,688  Outlook.exe      
   09-Aug-2002  03:22  10.0.4406.0    121,416  Outlph.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:7/28/2006
Keywords:kbHotfixServer kbQFE kbbug kbfix KB327592
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