XADM: Information Store Stops Responding When It Retrieves a Username (327457)



The information in this article applies to:

  • Microsoft Exchange 2000 Server

This article was previously published under Q327457

SYMPTOMS

In Microsoft Exchange 2000 Server, the information store may stop responding (hang) when it tries to retrieve the username from a logon that has no username set.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Information store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   16-Aug-2002  11:40  6.0.5771.43        70,144  Ccmproxy.dll     
   16-Aug-2002  12:17  6.0.5771.43       676,352  Davex.dll        
   16-Aug-2002  12:13  6.0.5771.43       131,648  Drviis.dll       
   16-Aug-2002  12:14  6.0.5771.43       578,116  Dsaccess.dll     
   16-Aug-2002  11:19  6.0.5771.43       180,736  Dscmsg.dll       
   16-Aug-2002  12:16  6.0.5771.43     2,208,256  Ese.dll          
   16-Aug-2002  12:16  6.0.5771.43        41,472  Eseperf.dll      
   10-Dec-2001  10:23                      6,946  Eseperf.hxx
   16-Aug-2002  12:17                    388,673  Eseperf.ini
   16-Aug-2002  12:26  6.0.5771.43     3,518,976  Excdo.dll        
   16-Aug-2002  12:13  6.0.5771.43        90,688  Eximap4.dll      
   16-Aug-2002  11:40  6.0.5771.43     1,860,096  Exmgmt.exe       
   16-Aug-2002  11:04  6.0.5771.43       172,544  Exnntp.dll       
   16-Aug-2002  12:17  6.0.5771.43     1,688,064  Exoledb.dll      
   16-Aug-2002  12:13  6.0.5771.43        33,344  Expop3.dll       
   16-Aug-2002  12:14  6.0.5771.43        33,344  Exproto.dll      
   16-Aug-2002  12:17  6.0.5771.43       209,408  Exprox.dll       
   16-Aug-2002  11:06  6.0.5771.43       135,680  Exres.dll        
   16-Aug-2002  12:18  6.0.5771.43       295,424  Exsmtp.dll       
   16-Aug-2002  11:19  6.0.5771.43       717,312  Exsp.dll         
   16-Aug-2002  11:40  6.0.5771.43     1,339,904  Exwmi.dll        
   16-Aug-2002  11:20  6.0.5771.43        41,472  Febecfg.dll      
   16-Aug-2002  12:13  6.0.5771.43        33,340  Iisif.dll        
   16-Aug-2002  12:15  6.0.5771.43       131,648  Iisproto.dll     
   16-Aug-2002  12:15  6.0.5771.43        62,016  Imap4be.dll      
   16-Aug-2002  11:30  6.0.5771.43       320,000  Imap4evt.dll     
   16-Aug-2002  11:20  6.0.5771.43       127,488  Imap4fe.dll      
   16-Aug-2002  12:13  6.0.5771.43       127,552  Imap4svc.dll     
   16-Aug-2002  11:40  6.0.5771.43        74,240  Inproxy.dll      
   16-Aug-2002  12:14  6.0.5771.43        41,532  Jcb.dll          
   16-Aug-2002  11:40  6.0.5771.43     2,949,632  Mad.exe          
   16-Aug-2002  12:59  6.0.5771.43       782,848  Madmsg.dll       
   16-Aug-2002  11:39  6.0.5771.43     2,249,216  Mdbmsg.dll       
   16-Aug-2002  11:07  6.0.5771.43        33,280  Mdbrole.dll      
   16-Aug-2002  11:47  6.0.5771.43       897,536  Mdbsz.dll        
   16-Aug-2002  11:17  6.0.5771.43        82,432  Msgtrack.dll     
   16-Aug-2002  11:04  6.0.5771.43       147,968  Nntpex.dll       
   16-Aug-2002  11:40  6.0.5771.43        78,336  Pcproxy.dll      
   16-Aug-2002  12:12  6.0.5771.43       377,412  Phatcat.dll      
   16-Aug-2002  12:13  6.0.5771.43        37,440  Pop3be.dll       
   16-Aug-2002  11:30  6.0.5771.43       303,616  Pop3evt.dll      
   16-Aug-2002  11:21  6.0.5771.43        25,088  Pop3fe.dll       
   16-Aug-2002  12:12  6.0.5771.43        74,304  Pop3svc.dll      
   16-Aug-2002  11:30  6.0.5771.43       164,352  Protomsg.dll     
   16-Aug-2002  12:13  6.0.5771.43     4,551,232  Store.exe        
   16-Aug-2002  11:04  6.0.5771.43        66,048  Tokenm.dll       
   16-Aug-2002  11:40  6.0.5771.43        94,720  X400prox.dll    
				
Note Because of file dependencies, this hotfix requires Exchange 2000 Service Pack 3.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbExchange2000preSP4fix kbbug kbfix KB327457 kbAudITPRO