Unrecognizable Characters Appear in Instance Names of Performance Counters or Incorrect Performance Data Is Collected After You Apply Windows 2000 Service Pack 3 (327384)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Professional SP3
  • Microsoft Windows 2000 Datacenter Server SP3
This article was previously published under Q327384

SYMPTOMS

After you apply Microsoft Windows 2000 Service Pack 3 (SP3) to your Windows 2000-based computer, you may find that unrecognizable characters are appended to the end of instance names of some performance counters of the Process performance object in the Add Counters dialog box of System Monitor. Additionally, when you select and monitor the instance, you may find that incorrect performance data is collected for the counter.

NOTE: This problem does not occur in US versions of Windows 2000 SP3.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The following files are available for download from the Microsoft Download Center:

Japanese:
DownloadDownload the Q327384_W2K_SP4_X86_JA.exe package now.

Korean:
DownloadDownload the Q327384_W2K_SP4_X86_KO.exe package now.

Chinese Traditional:
DownloadDownload the Q327384_W2K_SP4_X86_CN.exe package now.

Chinese Simplified:
DownloadDownload the Q327384_W2K_SP4_X86_TW.exe package now.

The version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date        Time   Version       Size   File name 
--------------------------------------------------- 
07-Aug-2002 12:11  5.0.2195.5999 29,456 Perfproc.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes after only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:8/4/2004
Keywords:kbdownload kbbug kbfix kbQFE kbWin2000preSP4Fix KB327384
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