XADM: A Non-Delivery Report Is Sent Instead of an Out of Office AutoReply Message (327379)

SYMPTOMS

When you send an e-mail message to a recipient who has set an Out of Office AutoReply message, you may receive a non-delivery report (NDR) message similar to the following:

Your message did not reach some or all of the intended recipients.

Subject: Test
Sent: <date> <time> AM

The following recipient(s) could not be reached:

UserName on <date> <time> AM
This message is larger than the current system limit or the recipient's mailbox is full. Create a shorter message body or remove attachments and try sending it again.
<ex2000.ex2000-ex01 #5.2.3>

CAUSE

This problem may occur if the recipient mailbox has the Prohibit send at (KB) storage limit set, and the mailbox size has reached that limit.

The recipient receives the message, but Exchange 2000 incorrectly sends an NDR.

RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

To resolve this problem, install the Microsoft Exchange 2000 Server Post-Service Pack 3 Messaging Database patch. After you apply this update, Exchange 2000 does not send your Out of Office AutoReply message or an NDR message when the recipient mailbox reaches the size specified in the Prohibit send at (KB) box.

For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:

329882 XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available