RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3. To resolve this
problem, obtain the latest service pack for Microsoft Office XP. For additional
information, click the following article number to view the article in the
Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this fix will have the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
---------------------------------------------
20-Jan-2003 19:36 12,679,436 Excel.msp
20-Jan-2003 20:20 15,011,604 Excelff.msp
After the hotfix is installed, the English version of this fix
should have the following file attributes or later:
Date Time Version Size File name
-----------------------------------------------------------
17-Jan-2003 10:17:58 10.0.4914.0 9177672 Excel.exe
By default the fix is on. However, you can turn the fix off.
Follow these steps:
- Locate and then click the following key in the registry:
HKey_Current_User/Software/Microsoft/Office/10.0/Excel/Options
- On the Edit menu, point to
New, and then click DWord.
- Type QFE_Charlotte, and then press
ENTER.
- On the Edit menu, click
Modify.
- Type 1, and then click
OK.