"The command is not available" error message when you try to start the Out of Office Assistant in Outlook 2002 (327353)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q327353
For a Microsoft Office Outlook 2003 version of this article, see 823472.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you click Out of Office Assistant on the Tools menu in Outlook 2002, you may receive the following error message:
The command is not available. See the program documentation about how to use this extension.

CAUSE

This behavior may occur if the following key is present in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Resiliency

RESOLUTION

To resolve this problem, quit Outlook, rename the Resiliency registry key, and then restart Outlook. To do this, follow these steps:
  1. Quit Outlook if it is running.
  2. Press CTRL+ALT+DELETE, and then click Task Manager.
  3. Click the Processes tab, and then verify that Outlook.exe does not appear in the list of processes.
  4. Quit Task Manager.
  5. Click Start, click Run, type regedit in the Open box, and then click OK.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

  6. Locate and then click the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook

  7. Right-click the Resiliency subkey (if it exists), and then click Rename.
  8. Type Resiliency.old, and then press ENTER.
  9. Quit Registry Editor.
  10. Start Outlook, and then click Out of Office Assistant on the Tools menu.

MORE INFORMATION

For additional information about how to use the Out of Office Assistant, click the following article number to view the article in the Microsoft Knowledge Base:

290846 How to Use the Out of Office Assistant

Modification Type:MinorLast Reviewed:1/25/2006
Keywords:kbAutomation kberrmsg kbRegistry kbprb KB327353
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