XWEB: Outlook Web Access Prompts You for Logon Credentials Multiple Times Before Inbox Appears (327349)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server
  • Microsoft Small Business Server 2000
  • Microsoft Internet Security and Acceleration Server 2000
This article was previously published under Q327349

SYMPTOMS

When you try to view your Inbox by using Microsoft Outlook Web Access (OWA), you may be prompted to provide your logon credentials several times before the Inbox appears.

CAUSE

This issue can occur when OWA is installed on your computer that also has the following products installed:
  • Microsoft Small Business Server (SBS) 2000
  • Internet Information Services (IIS) 5.0
  • Microsoft Exchange 2000 Server
  • Microsoft Internet Security and Acceleration (ISA) Server 2000

RESOLUTION

To resolve this issue:
  1. Start the ISA Management Console.
  2. Expand Servers and Arrays.
  3. Right-click your ISA Server-based computer, and then click Properties.
  4. Click the Incoming Web Requests tab.
  5. Specify the external IP address of the server for listeners individually if they are not already configured that way.For additional information about how to do so, click the article number below to view the article in the Microsoft Knowledge Base:

    313072 HOW TO: Configure the Web Publishing Service to Work with Internet Security and Acceleration Server in Windows 2000

  6. Click to clear the Ask unauthenticated users for identification check box.
  7. Restart the ISA Server Control service.
Modification Type:MajorLast Reviewed:6/29/2004
Keywords:kbprb kbui KB327349
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