SMS: Too Much Network Traffic Between Clients and CAPs (327344)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q327344

SYMPTOMS

When the Systems Management Server (SMS) Offer Data Providers or Available Program Manager connects to a Client Access Point (CAP) to look for new advertisements or to run a program, a lot of data, including folder listings, is transferred between the SMS client and the CAP. The amount of traffic depends primarily on the number of files in the Offerinf.box and Pkginfo.box folders.

If you use Network Monitor, you may see repeated calls to FindFirstFile that account for much of the network traffic.

CAUSE

The SMS client uses folder browsing to determine if it has the correct access permissions to various CAP folders. The client is not optimized to deal with scenarios in which those folders have many files.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix for SMS 2.0 Service Pack 4 (SP4) sites has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name     Platform
   --------------------------------------------------------------------
   21-Oct-2000  10:00  2.0.1493.3000    412,944  Abnwcli.dll      Alpha
   01-May-2002  13:55  2.0.92.9         657,579  Apasetup.exe     Alpha
   01-May-2002  12:05  2.0.1493.4105    295,184  Ccim32.dll       Alpha
   01-May-2002  13:55  2.0.92.9       1,926,758  Ccmcore.exe      Alpha
   01-May-2002  13:55  2.0.1493.4127  4,447,654  Clicore.exe      Alpha
   01-May-2002  12:05  2.0.1493.4105    125,712  Clisvcl.exe      Alpha
   01-May-2002  13:55                        67  Compverbase.ini
   01-May-2002  13:55                        67  Compversmsapm32.ini
   01-May-2002  13:55                        67  Compverswdist.ini
   01-May-2002  12:05  2.0.1493.4105     66,832  Cqmgr32.dll      Alpha
   21-Oct-2000  10:00  2.0.1493.3000    287,504  Falclin.dll      Alpha
   15-Sep-2001  11:00  2.0.1493.4000    579,856  Mslmclin.dll     Alpha
   01-May-2002  13:55  2.0.1493.4127     76,048  Odpsys32.exe     Alpha
   01-May-2002  13:55  2.0.1493.4127     84,240  Odpusr32.exe     Alpha
   01-May-2002  13:55  2.0.1493.4127     87,824  Odpwin9x.exe     Alpha
   01-May-2002  13:55  2.0.1493.4127     43,280  Pipcap32.dll     Alpha
   01-May-2002  13:55  2.0.1493.4127    392,464  Smsapm32.exe     Alpha
   01-May-2002  13:55  2.0.92.9         694,566  Swdist32.exe     Alpha
   21-Oct-2000  10:00  2.0.1493.3000    234,336  Abnwcli.dll      X86
   01-May-2002  13:55  2.0.92.9         396,536  Apasetup.exe     x86
   15-Sep-2001  11:00  2.0.1493.4000    260,960  Bindclin.dll     X86
   01-May-2002  12:05  2.0.1493.4105    182,096  Ccim32.dll       X86
   01-May-2002  13:55  2.0.92.9       1,324,778  Ccmcore.exe      x86
   01-May-2002  13:55  2.0.1493.4127  3,405,664  Clicore.exe      x86
   01-May-2002  12:05  2.0.1493.4105     88,432  Clisvcl.exe      X86
   01-May-2002  13:55                        67  Compverbase.ini
   01-May-2002  13:55                        67  Compversmsapm32.ini
   01-May-2002  13:55                        67  Compverswdist.ini
   01-May-2002  12:05  2.0.1493.4105     39,264  Cqmgr32.dll      X86
   21-Oct-2000  10:00  2.0.1493.3000    158,560  Falclin.dll      X86
   15-Sep-2001  11:00  2.0.1493.4000    339,296  Mslmclin.dll     X86
   15-Sep-2001  11:00  2.0.1493.4000    270,688  Ndsclin.dll      X86
   01-May-2002  13:55  2.0.1493.4127     54,640  Odpsys32.exe     X86
   01-May-2002  13:55  2.0.1493.4127     61,296  Odpusr32.exe     X86
   01-May-2002  13:55  2.0.1493.4127     63,344  Odpwin9x.exe     X86
   01-May-2002  13:55  2.0.1493.4127     24,928  Pipcap32.dll     X86
   01-May-2002  13:55  2.0.1493.4127    295,280  Smsapm32.exe     X86
   01-May-2002  13:55  2.0.92.9         640,434  Swdist32.exe     x86
NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.


WORKAROUND

Use the SMS Administrator console to delete packages and advertisements that are no longer in use by clients. This reduces the number of files on each CAP and reduces the amount of data that is transferred to each client during an Offer Data Provider cycle.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

MORE INFORMATION

The SMS client has been updated to significantly reduce the amount of data that is transferred on each Offer Data Provider cycle.

How to Install the Hotfix

Apply this fix on all of the sites in the SMS hierarchy. To install the fix, use one of the following methods.

How to Use the Hotfix Installer

NOTE: You can use this method only on Intel-based computers.
  1. Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha subfolders are required; you must also download them from the Microsoft FTP site. It is important to keep the folder structure intact. The Q327344.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server by using an account with administrator permissions.
  3. On the site server, quit the SMS Administrator console.
  4. Run the Q327344.exe file and then follow the instructions in the wizard. The Systems Management Server services are stopped and restarted as part of the installation process.

How to Manually Install the Hotfix

  1. Copy the update program file (Q327344.exe) and platform folders to a new folder. The folder structure must be such that the program file is located one folder "above" the platform folders.
  2. Quit the SMS Administrator console and stop all SMS services in Control Panel. If the SMS_SITE_BACKUP service is running, stop it.
  3. Replace the Clicore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\Platform folder with the version that is located in the hotfix Platform folder.
  4. Replace the Compver.ini that is located in the SMS\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file that is located in the hotfix Platform folder. The file must maintain its original name of Compver.ini.
  5. Replace the Ccmcore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\Platform folder with the version that is located in the hotfix Platform folder.
  6. Replace the Apasetup.exe file that is located in the SMS\Inboxes\Clicomp.src\smsapm32\Platform folder with the version that is located in the hotfix Platform folder.
  7. Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file that is located in the Platform folder. The file must maintain its original name of Compver.ini.
  8. Replace the Swdist32.exe file that is located in the SMS\Inboxes\Clicomp.src\SWDist\Platform folder with the version that is located in the hotfix Platform folder.
  9. Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file that is located in the hotfix Platform folder. The file must maintain its original name of Compver.ini.
  10. Replace the Abnwcli.dll file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  11. Replace the Bindclin.dll file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  12. Replace the Ccim32.dll file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  13. Replace the Clisvcl.exe file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  14. Replace the Cqmgr32.dll file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  15. Replace the Falclin.dll file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  16. Replace the Mslmclin.dll file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  17. Replace the Ndsclin.dll file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  18. Replace the Odpsys32.exe file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  19. Replace the Odpusr32.exe file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  20. Replace the SMSAPM32.EXE file that is located in the SMS\Bin\Platform folder with the version that is located in the hotfix Platform folder.
  21. Restart the SMS site services.
Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbSoftwareDist kbSMS200preSP5fix kbbug kbfix KB327344
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