RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The Global version of this fix should have the following
file attributes or later:
Date Time Size File name
---------------------------------------------------
20-Sep-2002 17:32:57 2,259,340 Outlook.msp
20-Sep-2002 18:14:19 4,142,592 Outlook_admin.msp
After the hotfix is installed, the Global version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------
19-Sep-2002 16:23 10.0.4517.0 105,032 Envelope.dll
16-Aug-2002 16:05 10.0.4413.0 346,696 Exsec32.dll
08-Aug-2002 22:22 10.0.4406.0 137,800 Impmail.dll
12-Sep-2002 22:52 10.0.4510.0 539,208 Outlcm.dll
19-Sep-2002 16:23 10.0.4517.0 6,314,568 Outllib.dll
12-Sep-2002 22:52 10.0.4510.0 92,744 Outlmime.dll
12-Sep-2002 22:52 10.0.4510.0 47,688 Outlook.exe
08-Aug-2002 22:22 10.0.4406.0 121,416 Outlph.dll