SMS: Error Code 1112017020 in Statview.exe (327210)

SYMPTOMS

If a logged-on user is a member of a global group, Statview.exe may stop working intermittently with an "Error Code = 1112017020" message. After this occurs, the logged-on user no longer has rights in the SMS Administrator console. This problem is more likely to occur on sites with many status messages if Statview.exe is being run from a computer with low system resources.

You may receive any of the following error messages.

SMS Status Message Viewer:

There are currently no persistent queries in the database

SMS Status Message Viewer:

The Status Viewer was unable to fetch the possible properties from the data base

SMS Status Message Viewer:

Error Code = 1112017920, Error Text = SMS_StatusMessage

The Smsprov.log file contains the following line when the problem occurs:

E:\opalsp2\sdk_provider\nt\SMSProv\SspObjectQuery.cpp(1627) : User "Domain\test" does not have permission to read SMS_StatusMessage objects.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix for SMS Service Pack 4 (SP4) has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name      Platform
   -----------------------------------------------------------------------
   24-Sep-2002  16:20  2.0.4.1        252,611  Q327210.exe   x86
   27-Mar-2002  02:38                   3,985  Read1st.txt
   01-May-2002  16:50  2.0.1493.4138  783,120  Statview.exe  Alpha 
   26-Sep-2001  01:14  2.0.1250.7     762,688  Preinst.exe   x86
   01-May-2002  16:50  2.0.1493.4138  530,032  Statview.exe  x86

How to Install the Hotfix

Apply this fix to all the primary sites in the SMS hierarchy. To install the fix, use one of the following methods.

How to Use the Hotfix Installer

NOTE: You can use this method only on Intel-based computers.

Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha subfolders are required; you must also download them from the Microsoft FTP site. It is important to keep the folder structure intact. The Q327210.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
Log on to your site server by using an account with administrator permissions.
On the site server, quit the SMS Administrator console.
Run the Q327210.exe file and the follow the instructions in the wizard. The Systems Management Server services are stopped and restarted as part of the installation process.

How to Manually Install the Hotfix

Copy the update program file (Q327210.exe) and platform folders to a new folder. The folder structure must be arranged so that the program file is located one folder "above" the platform folders.
Quit the SMS Administrator console and stop all SMS services in Control Panel. Also stop the Windows Management or Windows Management Instrumentation service. If the SMS_SITE_BACKUP service is running, stop it also.
Replace the Statview.exe file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
Restart all the SMS services, and restart the Windows Management or Windows Management Instrumentation service.