SYMPTOMS
An access violation may occur in Svchost.exe, and the Remote Procedure Call (RPC) service may stop. The following error message is
recorded in the event log:
Event Type: Error
Event
Source: Service Control Manager
Event Category: None
Event ID:
7031
Description:
The Remote Procedure Call (RPC) service terminated
unexpectedly.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
Aug-28-2002 11:47 5.0.2195.5985 940,304 Ole32.dll
Aug-28-2002 11:47 5.0.2195.6035 429,328 Rpcrt4.dll
Aug-28-2002 11:47 5.0.2195.5985 186,128 Rpcss.dll