OL2000: Error Message When You Try to Modify an Entry in Your Personal Address Book (327059)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q327059

SYMPTOMS

When you try to modify an entry in your Outlook Personal Address Book (PAB) that uses an Internet e-mail address, you may receive the following error message:
One or more changes you made could not be saved. The action could not be completed.
As a result, you cannot modify the PAB entry.

CAUSE

This problem may occur if your mailbox was moved from one Exchange 5.5 Server site to a different Exchange 5.5 Server site. In this situation, Outlook uses information that was cached from the previous Exchange site to which the mailbox belonged when it refers to the address template for the PAB entry.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office 2000 Public Update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name
   ------------------------------------------------
   01-Nov-2002  17:53  2,690,560  Outlook.msp
   01-Nov-2002  18:32  7,720,960  Outlook_Admin.msp
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table. 
   Date         Time   Version     Size     File name
   -----------------------------------------------------
   02-Nov-2002  02:16  5.5.3184.0  154,112  Emsabp32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbbug kbfix KB327059
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