OL2002: The Message Body of the NDR Is Blank (327058)


The information in this article applies to:

  • Microsoft Outlook 2002 Service Pack 1 (SP-1)
  • Microsoft Outlook 2002 Service Pack 2 (SP-2)
This article was previously published under Q327058

SYMPTOMS

If you open a non-deliverable report (NDR) to read the report details in Outlook 2002, the message body of the NDR is blank.

If you try to open the same NDR in Microsoft Outlook 2000, the text in the message body appears as expected.

CAUSE

This problem occurs because Outlook 2002 and Outlook 2000 use different internal processes to build and display the message body. This difference can result in blank NDRs that are generated by some message transports. This problem has been specifically reported for NDRs that are generated by the ACCPAC FaxServe Software, but may occur with other message transports.

To determine if you are experiencing this problem, use Outlook 2000 to open the NDR. If the message body of the NDR contains text when you open it in Outlook 2000, you must apply this fix to Outlook 2002.

RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Version       Size       Date         File name
   --------------------------------------------------
   10.0.4413.0     346,696  16-Aug-2002  Exsec32.dll
   10.0.4406.0     137,800  09-Aug-2002  Impmail.dll
   10.0.4406.0     539,208  09-Aug-2002  Outlcm.dll
   10.0.4510.0   6,310,472  13-Sep-2002  Outllib.dll
   10.0.4510.0      92,744  13-Sep-2002  Outlmime.dll
   10.0.4406.0     121,416  09-Aug-2002  Outlph.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
Modification Type:MinorLast Reviewed:7/28/2006
Keywords:kbHotfixServer kbQFE kbofficexppresp3fix kbbug kbfix KB327058
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