OAER: After You Receive New E-Mail, Outlook Stops Responding and You Receive Error Report About Mgoutlooktools.dll (327035)


The information in this article applies to:

  • Microsoft Office XP Application Error Report
  • Microsoft Outlook 2002
  • Microsoft Outlook 2000
  • Microsoft Outlook 98
This article was previously published under Q327035

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid this problem again in the future.

ERROR SIGNATURE

This article describes a problem that can have the following error signatures: 
App Name      App Version  Module Name          Module Version    Offset
--------------------------------------------------------------------------
Outlook.exe    x.x.x.x     Mgoutlooktools.dll   1.0.0.0	          00001a10
where x.x.x.x is a version number later than 8.5.5104.0. Additionally, other offsets are possible.

SYMPTOMS

When you access POP3 e-mail, Microsoft Outlook stops responding after new e-mail messages arrive. You may receive an error message that is similar to the following:
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to the error signature that is listed at the beginning of this article.

CAUSE

This problem may occur when the Read Receipt Blocker feature is turned on in Microgarden Outlook Tools.

WORKAROUND

A workaround is available from Microgarden that addresses this issue. For more information about this workaround, visit the following Microgarden Web site:

http://www.microgarden.com/kb/outlooktools/kb1001.htm

MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The Office Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Modification Type:MinorLast Reviewed:10/10/2006
Keywords:kbbug kbdta kberrmsg kbgrpMOSE kbProd2Web KB327035
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