XADM: "Error 0x800cc810" Error Message When You Install Exchange 2000 Server (327017)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Small Business Server 2000
This article was previously published under Q327017

SYMPTOMS

If you try to upgrade Microsoft Small Business Server 4.5 to Microsoft Small Business Server 2000, the Microsoft Exchange 2000 Server portion of Setup may fail, and you may receive an error message that is similar to the following:
CComExchSetupComponent::Install (N:\Admin\Src\Udog\BO\Comboifaces.cxx:814) Error code 0X800CC810 (51216): An unknown error has occurred.

CAUSE

This behavior may occur if the Microsoft Internet Information Services (IIS) metabase is damaged.

RESOLUTION

To resolve this behavior, remove and reinstall IIS, apply the latest Microsoft Windows 2000 Service Pack (or reapply the Service Pack if it is already installed on the computer), and then run Setup. To do so, follow these steps.

NOTE: You must be logged on as Administrator or as a member of the Administrators group to perform the following procedures.

Step 1: Remove IIS

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click Add/Remove Windows Components.
  4. In the Windows Components Wizard, click to clear the Internet Information Services (IIS) check box, and then click Next.
  5. On the Completing the Windows Components Wizard page, click Finish.
  6. In the Add/Remove Programs dialog box, click Close.
  7. Restart the computer.

Step 2: Install IIS

  1. Insert the Microsoft Windows 2000 CD-ROM into the computer's CD-ROM drive or DVD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent it from starting automatically.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Programs.
  4. Click Add/Remove Windows Components.
  5. In the Windows Components Wizard, click to select the Internet Information Services (IIS) check box, and then click Next.
  6. On the Completing the Windows Components Wizard page, click Finish.
  7. In the Add/Remove Programs dialog box, click Close.
  8. Restart the computer.

Step 3: Install the Latest Windows 2000 Service Pack

For additional information about how to obtain and install the latest Windows 2000 Service Pack, click the article number below to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Step 4: Run Small Business Server 2000 Setup

Insert the Small Business Server 2000 CD-ROM into the computer's CD-ROM drive or DVD-ROM drive, and then run Setup.

MORE INFORMATION

For more information about how to install and administer Small Business Server 2000, see the Small Business Server 2000 documentation that is available when you visit the following Microsoft Web site:

http://www.microsoft.com/sbserver/techinfo/productdoc/default.asp

For additional information about how to install IIS 5.0, click the article number below to view the article in the Microsoft Knowledge Base:

266115 Resources for Installing and Using IIS 5.0

Modification Type:MajorLast Reviewed:10/21/2003
Keywords:kberrmsg kbprb KB327017
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