Cannot Install Shared Fax Client on Windows NT 4.0 Terminal Server Edition (327001)
The information in this article applies to:
- Microsoft Windows NT Server 4.0 Terminal Server Edition SP5
- Microsoft Windows NT Server 4.0 Terminal Server Edition SP6
This article was previously published under Q327001 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you try to install a printer, you may receive the following error message:
The printer name you have entered is either an invalid fax printer name or the Microsoft shared fax server is unavailable.
CAUSE
This behavior can occur because the Shared Fax Client does not have a driver in the trusted path. Service Pack 5 (SP5) and Service Pack 6 (SP6) for Windows NT Server version 4.0, Terminal Server Edition make changes to the registry. These changes increase stability by not allowing the installation of printer drivers from untrusted paths.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To install the Small Business Server (SBS) Shared Fax client, you must modify the registry:
- Start Registry Editor (Regedt32.exe), and then locate the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\LanMan Print Services\Servers - Add the following registry value to this registry key:
Value Name: LoadTrustedDrivers
Data Type: REG_DWORD
Value: 0 - Quit Registry Editor, and then restart the server.
After you make this change, administrators can install the SBS Shared Fax client.
After you install the SBS Shared Fax client, you may want to restore the registry to its original settings:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\LanMan Print Services\Servers
Value Name: LoadTrustedDrivers
Data Type: REG_DWORD
Value: 1
Restart the server after you make these changes.
| Modification Type: | Major | Last Reviewed: | 10/30/2003 |
|---|
| Keywords: | kbenv kberrmsg kbprb kbprint KB327001 |
|---|
|