SMS: The Administrator Console May Not Connect If the Provider Runs on Windows Server 2003 (326881)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Windows Server 2003, Standard Edition
This article was previously published under Q326881

SYMPTOMS

If the Systems Management Server (SMS) provider is located on a computer that is running Windows Server 2003 Release Candidate 1 (build 3663), you may not be able to connect successfully with the SMS Administrator console.

Note that you may have been able to connect successfully in the past, but it stops working.

CAUSE

This problem may occur if the Windows Management Instrumentation (WMI) repository is corrupted. For example, this problem may occur if you use the Show count command on collections in the SMS Administrator console. After you use the Show count command, the SMS Administrator console may not work.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to Windows Server 2003-based computers that serve the SMS Provider role.

To resolve this problem, contact your Windows Server 2003 JDP Program Manager for information about how to obtain the hotfix.

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version     Size     File name     Platform 
   ---------------------------------------------------------------
   26-Jul-2002  13:51  5.2.3663.0  459,264  Wbemcore.dll  I386

To Install by Using the Hotfix Installer

  1. Copy the hotfix program file (Q326881.exe) to a local folder on your computer or to a share on your network.
  2. Run the Q326881.exe file and follow the instructions.
  3. Restart your computer.
  4. Quit the SMS Administrator console and then try to connect again to the site database with the Administrator console.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:9/30/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB326881
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