Windows 2000 Desktop Blinks When Explorer.exe Repeatedly Stops Responding (326836)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q326836

SYMPTOMS

After you log on to your computer, the desktop may begin to blink. Because of this, you may be unable to use your computer.

CAUSE

This problem may occur if Explorer.exe repeatedly stops responding (hangs).

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size       File name
   ------------------------------------------------------------
   01-Aug-2002  06:21  5.0.2195.5781     123,664  Adsldp.dll
   01-Aug-2002  06:21  5.0.2195.5781     131,344  Adsldpc.dll
   01-Aug-2002  06:21  5.0.2195.5781      62,736  Adsmsext.dll
   01-Aug-2002  06:21  5.0.2195.5992     358,160  Advapi32.dll
   01-Aug-2002  06:21  5.0.2195.5265      42,256  Basesrv.dll
   01-Aug-2002  06:21  5.0.2195.5855      49,424  Browser.dll
   01-Aug-2002  06:21  5.0.2195.5943     135,952  Dnsapi.dll
   01-Aug-2002  06:21  5.0.2195.5595      96,016  Dnsrslvr.dll
   01-Aug-2002  06:21  5.0.2195.5722      45,328  Eventlog.dll
   01-Aug-2002  06:21  5.0.2195.5907     222,992  Gdi32.dll
   01-Aug-2002  06:21  5.0.2195.5859     145,680  Kdcsvc.dll
   04-Jun-2002  14:31  5.0.2195.5859     199,952  Kerberos.dll
   01-Aug-2002  06:21  5.0.2195.4928     708,880  Kernel32.dll
   15-Jul-2002  08:52  5.0.2195.5940      71,024  Ksecdd.sys
   22-Jul-2002  16:54  5.0.2195.5960     507,152  Lsasrv.dll
   22-Jul-2002  16:54  5.0.2195.5960      33,552  Lsass.exe
   01-Aug-2002  06:21  5.0.2195.4733     332,560  Msgina.dll
   23-Jul-2002  14:27  5.0.2195.5966     108,304  Msv1_0.dll
   01-Aug-2002  06:21  5.0.2195.5979     307,472  Netapi32.dll
   01-Aug-2002  06:21  5.0.2195.5966     360,720  Netlogon.dll
   01-Aug-2002  06:21  5.0.2195.5979     916,752  Ntdsa.dll
   01-Aug-2002  06:21  5.0.2195.5966     387,344  Samsrv.dll
   01-Aug-2002  06:21  5.0.2195.5951     129,296  Scecli.dll
   01-Aug-2002  06:21  5.0.2195.5951     302,864  Scesrv.dll
   01-Aug-2002  06:21  5.0.2195.5931     379,664  User32.dll
   01-Aug-2002  06:21  5.0.2195.5968     369,936  Userenv.dll
   01-Aug-2002  06:21  5.0.2195.5859      48,912  W32time.dll
   04-Jun-2002  14:32  5.0.2195.5859      57,104  W32tm.exe
   17-Jul-2002  11:45  5.0.2195.5948   1,642,416  Win32k.sys
   03-May-2002  11:31  5.0.2195.5731     178,960  Winlogon.exe
   01-Aug-2002  06:21  5.0.2195.5935     243,472  Winsrv.dll
   01-Aug-2002  06:21  5.0.2195.5944     125,712  Wldap32.dll
   22-Jul-2002  16:54  5.0.2195.5960     507,664  Lsasrv.dll
   01-Aug-2002  06:21  5.0.2195.4928     708,880  Kernel32.dll
   01-Aug-2002  06:21  5.0.2195.5948   1,642,416  Win32k.sys
   01-Aug-2002  06:21  5.0.2195.5935     243,472  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbOSWin2000fix kbWin2kSP4fix kbbug kbenv kbfix kbui kbWin2000preSP4Fix KB326836
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