SYMPTOMS
When you try to start Microsoft Management Console (MMC) with a snap-in on a Microsoft Windows XP-based computer, MMC may not start and you may receive the following error message:
MMC cannot open Snap-in Name. This may be because the file does not exist, is not an MMC console, or was created with a later version of MMC. This may also be because you do not have sufficient access rights to the file.
Note In this error message,
Snap-in Name is a placeholder for the name of the MMC snap-in file, such as Compmgmt.msc.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP 32-bit editions
Date Time Version Size File name
--------------------------------------------------------------
16-Aug-2002 18:17 5.1.2600.55 765,952 Mmc.exe
19-Aug-2002 16:57 5.1.2600.55 67,584 Mmcbase.dll
19-Aug-2002 16:58 5.1.2600.55 1,141,248 Mmcndmgr.dll
19-Aug-2002 16:58 5.1.2600.55 46,592 Mmcshext.dll
Windows XP 64-Bit Edition
Date Time Version Size File name
--------------------------------------------------------------
16-Aug-2002 18:17 5.1.2600.55 2,907,136 Mmc.exe
19-Aug-2002 16:58 5.1.2600.55 138,240 Mmcbase.dll
19-Aug-2002 16:58 5.1.2600.55 3,801,088 Mmcndmgr.dll
19-Aug-2002 16:58 5.1.2600.55 134,656 Mmcshext.dll
WORKAROUND
To work around this problem, turn on the Offline Files feature on your Windows XP computer.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307853
How to use offline files in Windows XP