T-Online E-Mail Program Causes an Error Message in Windows XP (326515)

SYMPTOMS

When you you are using the T-Online 'T-Online' version 4.1 e-mail program, you may receive the following error message:

T-Online has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the Click Here link at the bottom of the message box. You then see error signature information similar to the following:

   App Name  App Version  Module Name  Module Version  Offset
   ------------------------------------------------------------
   mail.exe  4.1.0.504    ntdll.dll    5.1.2600.0      00002216

CAUSE

This issue may occur if the T-Online e-mail program version 4.1 by T-Online is installed. There is a known compatibility issue between this program and the Microsoft software that is listed at the beginning of this article.

RESOLUTION

To resolve this issue, contact T-Online to inquire about the availability of a fix for this issue. For information about how to do so, visit the following T-Online Web site:

http://www.t-online.de/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact T-Online, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.